Direct Sales Lead Qualifier – French Speaking
Dublin
Full time, permanent
Apply by 7th July 2023
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Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Role overview
As Direct Sales Lead Qualifier, you will help to qualify the quality of enquiries from customers looking for more information about joining Bupa and support out sales teams to generate new business.
What you will do
Contact leads who have created quotes on our sales quote portal, and qualify the quality of these leads
Ensure the that these leads are contacted in the shortest period of time following the quote being created, and that a contact strategy is in place for leads which could not be contacted
Pass these leads on via CRM to the outbound telesales agents in order for them to nurture the lead
Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact
Complying with all regulatory and governance requirements including CBI and Treating Customers Fairly
Achieving all targets for sales, productivity and quality
Contribute to the continuous improvement process by putting forward ideas for improvement and making a contribution to focus groups
What you will bring
Fluency in French (both written and speaking) is essential for this role
Previous experience of a complex and multi skilled customer facing roles within a contact centre setting
A track record of achieving and exceeding sales and quality targets
Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you’ve found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn’t where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Full time
