Salary: £24,496 to £26,845
Working Arrangements: Full Time
Hours of Work: 37 hours per week
Status of Employment: Permanent
This post closes at 11.59 pm on the date specified.
Berneslai Homes is a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Council. You’ll be joining us at a really exciting time as we’re on an ambitious transformation journey and we’ve developed a number of new positions to make sure we have the right resources and people to fulfil our vision: Creating great homes and communities with the people of Barnsley.
Our ‘3 Cs’ values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right. Working for us offers you a chance to embrace our values and play a real part in improving homes and communities throughout Barnsley.
The Income Officer role:
We have an exciting opportunity for an Income Officer to join our Income team where you’ll provide a responsive income management information and advisory service that is supportive to our customer needs and aids the sustainment of tenancies.
Are you able to work effectively as part of a team and have a positive attitude towards change? If so, you could be exactly who we’re looking for!
We're also recruiting for a part time (18.5 hours) Income Officer - if you'd like to apply for both positions, you can simply copy and paste your application form questions!
Key duties and responsibilities of our Income Officer:
- Deliver a high-quality debit management and rent arrears recovery service in accordance with the organisations policies and procedures
- Provide a responsive service to customers’ enquiries in relation to their rent account
- Work proactively and in partnership with internal and external support services to assist customers in sustaining their tenancies
- Understand customers’ financial situation and negotiate affordable arrears repayment agreements
What we’re looking for in our Income Officer:
- 4 GCSEs A-C or equivalent level qualification, or relevant experience
- Ability to work effectively as part of a team
- Ability to prioritise workloads ensuring tight deadlines and targets are met
- Demonstrate a positive attitude to change
We are proud to be an IIP Gold Accredited Organisation and we put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:
- Agile Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities
Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
CVs will not be accepted.
