Job: Operations
Primary Location: Asia-Taiwan-Taipei
Schedule: Full-time
Employee Status: Permanent
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Posting Date: 18/Jun/2023, 10:15:34 AM
Unposting Date: Ongoing
Role Responsibilities
- A healthy risk culture is an enterprise-level ability to identify and assess current and future risks, openly discuss and take prompt actions. All staff contribute to this culture through our Three lines of Defence. First line of Defence or Process Owner shall self-validate the risk upon bank’s enterprise risk management frameworks, and Business Risk Management Team in 1st line of defence is responsible for maintaining the governance and assurance of processes and frameworks for robust compliance and controls, e.g. AML and sanctions checks, protection of Bank, client information and assets.
- The role holder will provide analytics strategy and support across the areas covered by the function, including Operations, Compliance, Financial Crime, Information Cyber Securities with the objective of enhancing the department’s data analytics capability, optimising the use of data in support of control assurance planning and testing as well as in the development of effective continuous monitoring strategies.
Responsibilities
The role holder is accountable for supporting the strategic business agenda while maintaining risk, assurance and governance oversight, alongside the CPBB Global BRM, CPBB COO and CPBB Management Team. The role holder is responsible for maintaining the governance and assurance of processes and frameworks for robust compliance and controls, e.g. AML and sanctions checks, protection of Bank, client information and assets.
Key responsibilities: This job role will oversight risk governance with business segment and other functions in CPBB, for driving client centric culture. Key responsibilities include:
- Implementing effective risk management process of risk identification, assessment and measurement, acceptance and monitoring to reduce gross operational risk exposure to acceptable levels within the risk appetite
- Development risk identification, which is forward looking, risk based and customer focus
- Identify, assess, monitor, escalate and report operational risks from respective business scope to both business line managers and 2nd line team in a timely manner.
Strategy
- Be accountable for supporting CPBB Business and Operations strategic agenda while maintaining risk, assurance and governance oversight.•
Business
- Support CPBB Business by providing risk management and governance support.
Processes
- Ensure effective management of operational risk within country and compliance with applicable internal policies, and external laws and regulations.
- Continuously evaluate and identify the operational risk implications of business strategies and programmes and provide balanced advice on required operational risk remediation actions.
- Collaborate with colleagues across the unit / business to ensure continuous improvement in operational risk management to strengthen the control environment.
- Ensure timely recording risk issues and reporting quality (i.e. information being recorded, data accuracy, completeness and timely resolution) in EORP.
- Ensure the implementation and execution of the self-assessment process such as sampling and testing the population of controls and CST result to comply with agreed control standards and facilitate the monitoring/collection of any Key Risk Indicators (KRIs).
People & Talent
- Champion and act as a role model of the Group’s values and culture
- Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes.
- Set effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
- Employ, engage, and retain high quality people, with succession planning for critical roles.
- Ensure team structure/capacity is reviewed to enable delivery of client outcomes.
- Ensure the provision of on-going training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk.
Risk Management & Governance
- Facilitate a framework for effective management of operational risks across the CPBB country business and in compliance with applicable internal policies and external laws & regulations across our markets.
- Accountable for country implementation and embedding of the Enterprise Risk Management Framework linked to CPBB business to ensure appropriate focus on as risk appetite.
- Responsible to monitor and minimize operational losses and upkeep management controls awareness and in conjunction with country CPBB management, Risk owners and GIA, ensure appropriate focus on risks/issues and resolutions.
- Work with the relevant process owners to ensure processes for products are fit for purpose and meet regulatory requirements.
- Responsible to manage regulatory audit / inspections on Operations teams in country / region as well as offshore service centres through direct reports. Represent the Bank as appropriate to regulators.
- Evaluate processes across the Client Journeys within CPBB to ensure controls and governance are in place for any initiatives introduced in the Journeys.
- Coordinate with respective process owners on various data remediation plans and provide governance oversight to ensure that CPBB is fully compliant with the Data Quality Management Framework (DQMF).
- Input to the design of global processes and controls ensuring local requirements are considered, while adhering to Group standards.
- Responsible for implementing and maintaining ERMF in CPBB, being the custodian of the CPBB Process Universe and instrumental in ensuring CPBB’s gross and residual risk profile is well maintained.
- Ensure risk acceptances are in place where required and treatment plans (both country and group level) are tracked to meet target residual risk state.
- Responsible for ensuring that CPBB governance for AML & CDD activities is in full compliance.
- Ensure there is a framework for effective management of operational risks and in compliance with applicable internal policies and external laws and regulations across our network markets leading to timely assessment of residual risks at Country level.
- Work with respective process owners to ensure ICS and Conduct plans for CPBB are implemented as per schedule
Supports the CPBB BRM head and country business to execute responsibilities as outlined in the Group ERMF.
- maintaining a strong and appropriate control environment covering CPBB businesses
- Restricting business if existing infrastructure and processes, capacity or capability are not fit to execute business within operational risk tolerance, regulatory standards or growth aspirations.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the Taiwan / CPBB / CPBB Ops / BRM team to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
- Country CPBB Team
- Country CPBB Ops team and BRM team
- Country COOs
- Country Risk Framework Owners
- Functional Partners including Compliance, T&I, Risk, HR, Finance, Audit, etc.
- Local regulators
Other Responsibilities
- Functional & Business Alignment
- Maintain strong stakeholder engagement with Technology Services, CMT(s), Risk & Compliance and Group Internal Audit to ensure alignment across stakeholder groups.
- Ensure appropriate representation across the stakeholder groups in governance and delivery forums.
- Escalate appropriately to ensure the BRM head, COO and Business Head is updated and able to intervene as required.
Our Ideal Candidate
- Risk management or audit professionals, with experience in executing deep control assurance/audit reviews and/or business experience in Consumer, Private and Business Banking.
- Demonstrated record of successful, high impact data analysis projects and outcomes
- Strong analytical and problem solving and ability to prioritize and organize multiple task
- Ability to learn and adapt to new technologies and frameworks
- Outstanding project management and analytical skills with an ability to multi-task and manage competing priorities
- Outstanding communication skills, both oral and written
- Academic or Professional Education/Qualifications: As per Bank’s requirements and HR policy
- Licences and Certifications/accreditations: None
- Professional Memberships: None
- Language: English
Role Specific Competencies
- Risk Management
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
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