Overview:
How You’ll Make an Impact:
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including:
Are you a seasoned leader with a passion for customer service excellence? We're seeking a dynamic Senior Customer Service Manager to spearhead our EMEA region's order management, tender, quotes, and contracts within our Global Commercial Operation’s Customer Care Team. You'll be responsible for a large, complex region and driving revenue growth. If you're ready to make a significant impact on our business and shape the customer service landscape, read on!
How You’ll Make an Impact:
- Lead a high-performing team handling sales administration, ensuring optimal resource allocation for efficient operations.
- Develop and execute customer contact strategies, contributing to strong customer retention and satisfaction.
- Harmonize best practices, create SOPs in compliance with regulatory bodies, and collaborate on streamlined systems and processes.
- Oversee compliance with accounting rules and SOX requirements while managing and developing high-performance teams.
- Monitor key performance metrics to enhance customer satisfaction and drive order turnaround improvements.
- Act as a bridge between customers, manufacturing, sales, and other departments to resolve inquiries and enhance service delivery.
- Drive business process improvements, analyzing operational results, and identifying opportunities for enhancing service quality.
What You Bring:
- 15+ years of related customer service experience, with 8 years in a managerial role preferred.
- 5+ years of experience managing a customer care group (order management or Contracts).
- Strong understanding of customer care administration, systems, and reimbursement methodologies.
- Demonstrated success in customer and staff management.
- Profound operational, problem-solving, and managerial skills.
- Extensive familiarity with customer service call/order center best practices and tools.
- Expertise in business software including ERP, SAP, Salesforce.com, MS Office, and CRM.
- Analytical, critical thinking, organizational, and communication skills.
- Ability to translate findings into actionable processes that enhance customer support.
- Skillful in creating and using dashboards, delivering presentations, and leading, influencing, and motivating direct reports.
At our company, we value innovation, collaboration, and excellence. Join our team and play a pivotal role in shaping the future of customer service in the EMEA region. If you're a strategic thinker with a passion for driving results, we encourage you to apply.
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including:
- Life and accident insurance
- Private Health Care Services – unlimited examinations, checkups in numerous specialties free of charge
- Competitive salary and cafeteria
- 100% commuting allowance for non Budapest residents
- Annual bonus
- Annual salary review
- Marriage and childbirth allowance
- School start allowance
- Loyalty award
- All You Can Move contract possibility/gym facility discount
- Hybrid working model (3 days onsite and 2 days home office. Our office is located in Budapest, Futó u. 47, 1082)
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